Some of our most Frequently Asked Questions are listed below. If you do not see your question listed, please use one of the following ways to reach out:
The NEW Chat Feature – Click the chat bubble icon in the bottom right of your screen. When it pops up, LOOK under Chat Rooms, then select the Questions / Help Room. If we are there, we will answer any question immediately. Otherwise, leave your question with us and we will reply with an answer as soon as we can.
Go to our Contact Page and submit an In-query or email us direct. You can also text and we love hearing our customers voices. Call us and lets discuss your next custom table.
Freight info we send to ALL customers who purchase a poker table:
The carrier will call to schedule delivery, you must be available to accept the shipment. Freight companies can not go in your house. We suggest having another set of helping hands available to move and set-up.
When the driver delivers the table, please carefully inspect crate(s). If there are signs of damage, you must refuse the shipment and make it aware to the shipping company. As soon as the bill of lading is signed, it releases responsibility from the carrier. So when you sign, you are stating that
you received the table in acceptable condition. In the rare event of damage, refuse the item(s) and ProCaliber will file an insurance claim.
In the rare event of damage: PLEASE give us a CALL!
We are usually open when carriers are. If the driver is trying to persuade you to sign for something that is unsatisfactory, call or text us and we will assist you with the situation.